Refunds will be processed within 14 days of being received. Shoes that show any signs of wear cannot be refunded. Grooming products, pierced jewellery, perfume (where the cellophane packaging has been removed), underwear or swimwear (where the hygiene seal has been removed) cannot be returned for health and hygiene reasons. Please take extra care with your purchases as, unfortunately, we cannot refund or exchange any items that are marked with make-up, fake tan or body lotions etc. We recommend you use a reordered service so your parcel can be easily tracked, as we cannot be held responsible for any lost parcels.įaulty items can be returned up to 6 months after purchase.Īll items must be returned with the tags still attached. All AUS and USA exchanges will be processed as a refund. Where credits are issued, these will have no expiry date. Should you return your item after this timeframe, you will only be eligible for customer credit. Want to return your order? No problem! You can return your item(s) within 14 days for a full refund or exchange – excluding delivery charge. We will treat this order as a cancelled order, and a refund will be issued if any monies have been paid. We reserve the right to cancel any order which is logistically too complicated to deliver. From here, you will need to arrange a re-delivery with the depot. If a signature cannot be obtained by our chosen delivery company, a calling card will be left and the item(s) will be returned to the depot. We will inspect the damage and have a replacement sent to you ASAP.Īll deliveries will require a signature from a person at the customers’ given address. visible damage to either the goods or packaging), we ask that you refuse delivery and request it to be sent back to us. In the event that your order arrives damaged (i.e. You are entitled to cancel the order at this stage, should the delayed delivery be of inconvenience. In the event that an item you have ordered is out of stock and our website did not notify you prior to your order, we will contact you via. On occasion, for reasons beyond our control, this may be longer. We aim to deliver all orders within specified delivery times. If you are not available to accept your delivery, the courier will attempt to leave your parcel with a neighbour.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |